good11 bat Privacy Policy

1 Introduction

This privacy policy applies to all users who register on or visit the good11 bat platform. good11 bat is an online entertainment platform operated for Bangladeshi users, offering casino games, sports betting, and live casino services.

By using our platform, you are considered to have agreed to the terms described in this policy. Our full Terms and Conditions should be read together with this policy, as both documents together fully define the relationship between you and good11 bat.

good11 bat gives the highest priority to its users' privacy. Your information is never sold to third parties and is never used for any unauthorised purpose.

2 Information We Collect

good11 bat may collect the types of information listed below. The purpose of collection in each case is clear and limited.

2.1 Registration and Identity Information

• Full name
• Date of birth (for age verification — to confirm 21+)
• Email address
• Mobile number
• Username and password chosen by the user

2.2 Identity Verification Information (KYC)

To verify accounts and ensure the security of financial transactions, we may request the following documents:

• National ID (NID) or passport copy
• Proof of address (utility bill, bank statement)
• Proof of ownership of payment method (e.g. bKash or Nagad account details)

2.3 Transaction Information

Records of deposits, withdrawals, and gaming activity are stored automatically. This includes transaction amounts, dates, payment methods, and transaction reference numbers.

2.4 Technical and Device Information

The following technical information may be logged automatically when you access the platform:

• IP address
• Browser type and version
• Device model and operating system
• Time spent on the platform and pages visited
• Cookies and session identifiers

3 Purpose of Data Collection

The information good11 bat collects is used only for the specific purposes below:

• Creating, verifying, and managing accounts
• Processing deposits and withdrawals
• Providing bonuses and promotional offers
• Ensuring platform security and preventing fraud
• Providing customer support
• Age verification (confirming 21+)
• Improving platform performance
• Notifying users of relevant information and updates

4 Data Storage and Security

good11 bat uses industry-standard technology to protect your personal information. All data stored on our servers is secured using SSL (Secure Socket Layer) encryption.

Your password is never stored in plain form — it is encrypted using a one-way hashing method. Financial information, particularly payment method details, is stored in a limited way after each transaction, and full card or account numbers are never stored under any circumstances.

We take the following steps to protect data:

• Server operations in secure data centres
• Regular security audits and vulnerability testing
• Access controls — only authorised staff can access personal information
• Suspicious activity detection systems

However, complete security cannot be guaranteed when transmitting data over the internet — good11 bat takes maximum precautions, but users also have a responsibility to keep their own devices secure.

5 Sharing Information with Third Parties

good11 bat never sells your personal information to third parties. However, specific information may be shared in the limited cases below:

5.1 Payment Processors

Information necessary to complete financial transactions is shared with payment service providers such as bKash, Nagad, Rocket, Upay, and bank transfer services. This information is used solely to complete transactions.

5.2 Technology Service Providers

Information may be shared under contract with third-party service providers for software, servers, fraud detection, or customer support operations. These providers are required to comply with good11 bat's privacy standards.

5.3 Legal Obligations

If good11 bat receives a court order or lawful government directive, it may be required to provide necessary information in compliance with applicable law.

6 Cookie Policy

Cookies are used on the good11 bat website. Cookies are small text files stored in your browser that help improve platform performance and your experience.

We use the following types of cookies:

• Essential cookies: Required to maintain login state and ensure security.
• Functional cookies: To remember your preferred language, theme, and other settings.
• Analytics cookies: To understand how users interact with the platform — this information is used in aggregate form only.

You can disable cookies through your browser settings. However, this may limit some platform functionality.

7 Protection of Minors' Information

good11 bat strictly does not provide services to anyone under 21 years of age. If a minor has accidentally created an account, this will be identified during the identity verification process and the account will be closed.

We do not knowingly collect or store any information from anyone under 21. If such information comes to our attention, it is deleted immediately.

8 User Rights

Every user registered on good11 bat retains the following rights regarding their own information:

• Access: The right to know what information we hold about you.
• Right to rectification: The right to request correction of inaccurate or outdated information.
• Right to erasure: The right to request deletion of your information after account closure (exceptions apply where there are legal obligations).
• Right to object: The right to object to the use of your information for specific purposes.
• Right to data portability: The right to receive your information in a structured format.

To exercise these rights, contact our customer support team — they provide assistance 24/7 via live chat and email in both Bengali and English. If you are looking for responsible resolution of any concerns about our use of data, you can also read our Responsible Gaming page.

9 Data Retention Period

good11 bat retains your personal information for the periods stated below:

• Active account data: for the entire duration the account remains active
• After account closure: for the period required by legal obligations
• Financial transaction records: for the period required under financial regulations
• KYC documents: for the defined period after verification is complete

Once the defined period has ended, data is securely deleted or anonymised.

10 International Data Transfers

Although good11 bat operates to serve users in Bangladesh, data may in some cases be stored on servers in other countries for technical reasons. In such cases, it is ensured that the relevant server infrastructure meets appropriate security standards and your information remains equally protected.

11 Changes to This Policy

good11 bat reserves the right to update this privacy policy as needed. For significant changes, registered users will be notified by email or via a notification when signing in to the platform.

Continued use of the platform after a policy change will be taken to mean that you have accepted the updated policy. It is therefore recommended that you visit this page regularly to stay informed of the latest policy.

To learn more about good11 bat, visit our About Us page, which provides full details of the platform's goals and services.

12 Contact

For any questions, requests, or complaints regarding the privacy policy, please contact us:

• Live chat: 24 hours, 7 days — directly from any page on the platform
• Email: [email protected]

Our support team is always ready to respond to your requests in both Bengali and English.